Quality and pricing
Dear Customers,
We are committed to meeting your needs and expectations when it comes to the quality of the products you are about to purchase. "Win-Win" is our goal, meaning both sides should be satisfied. We sell products, which helps our growth, and you buy what you need at a reasonable price and in good quality.
Unfortunately, quality and price do not always go hand in hand. A high price does not always mean high quality, and a low price does not necessarily mean low quality. That’s why we are here to choose, test, and offer products at the right price and good quality. To ensure a wide selection, we offer some products at higher and lower prices, which correspond to higher or reduced quality, but we guarantee that the product will fulfill its purpose and that it comes with a 2-year warranty.
We do not sell junk; we sell products that we have personally tested and are confident will fulfill their purpose and satisfy customers. Of course, you can return the goods within 14 days.
"I’m shopping on Aliexpress, I’ll buy it there too" … we don’t shop on those websites because they sell products from merchants like us. We buy goods directly from manufacturers or wholesalers, which allows us to get prices up to 10 times lower than you would find on Aliexpress. This way, we can offer you even lower prices than there. However, this is not always possible due to customs and 21% VAT.
Here are a few things you should consider before shopping on Chinese websites:
|
Us |
Chinese Websites |
Delivery Time |
Second day |
30-40 days or never |
Quality |
Guaranteed quality |
Who knows |
Price |
Lower than on Chinese websites |
Low, if you buy from the right person |
Warranty |
2 years |
Good luck hoping you never need it |
Returns |
Free or 40-50 CZK |
130 CZK or more |
Refund |
Within a few days |
Possible, but after a month of arguing with the seller |
Contact |
You can call anytime between 9:00-18:00 |
Chat with a Chinese person with poor English, calling you "buddy." |
Manuals |
In Czech, written by us |
In untranslatable "Chinglish" |
Customer Support |
We respond to emails within minutes |
None |
Taxes |
You support the growth of our economy |
You support the growth of the Communist Party of China :-) |
If you are still unsure why our products are so cheap or expensive compared to Aliexpress, ask us. We are happy to explain everything to you.
Choose us, and you won't regret it!
www.neven.cz